Service Desk Services (onsite & offsite)

It becomes very critical for a business to succeed when end users are confident about a business' ability to address their concerns. Microtouch offer both, Onsite as well as Offsite Service Desk Support, better known as Technical and Non-Technical service desk support.

Technical Service Desk:
Users will log the call to Microtouch Technical Service Desk.This could be onsite or offsite. The query can either be resolved as an entry level issue. This is done over the phone or by taking remote control. If the issue is unable to be resolved at this stage, it is moved further up to the customer's onsite resource or to Microtouch Inhouse Resource.

The service also includes:

  • Updating the user status of call
  • Follow up with engineer (Inhouse / Onsite) till closure
  • System generated call report to customer (Daily/Weekly /Monthly)