Professional Services (Incident Base Management)

The first objective of incident based management is to restore normal operations quickly and to minimise any impact on the business' performance. Problems can be resolved either via Remote Control or at the client's site by Microtouch certified professional resource.

Microtouch Professional Services include:

  • Citrix
  • Vmware
  • Tivoli
  • ADS
  • VDI
  • Middleware Management
  • -WAS
  • -MQ
  • -Sharepoint
  • Database Management Services
  • Capacity Planning
  • Network Optimization Services
  • Backup Management