Microtouch has the capabilities to offer SLA based annual maintenance service for all your hardware requirements. Depending on your need, you have the option to choose between a Comprehensive and a Non-Comprehensive support.
Comprehensive Support (Parts and Labour):
This includes replacement / repair of any hardware parts that Microtouch discovers as faulty during the inspection.
Non-Comprehensive Support (Labour):
This maintenance limits the scope of Microtouch responsibility to arranging for an engineer to resolve issues, if any.
Hardware AMC covers the following components:
- Server (IBM, Lenovo, HP & Dell)
- Storage (IBM, HP & Dell )
- Desktop (Any)
- Laptop (Any)
- Printer (HP & Epson)
- Scanner (HP)
- Switch (Cisco,3 Com & D-Link )
- Router (Cisco,3 Com & D-Link )
As most organisations know, it is critical for the business to monitor the upkeep of all its equipment. Through a dedicated maintenance SLA, Microtouch will take over your responsibility, leaving you free to focus on your core areas.